We understand how precious your jewels are to you, and we seek to ensure that all of our customers are 100% satisfied with their orders. We can not offer refunds or exchanges on any worn jewellery for hygiene reasons unless proven to be faulty.
If your jewellery is faulty, please return your jewels within 30 days of your processed order to us by following the instructions below, and we will attempt to fix it before issuing you a refund or replacing the item. Please bear in mind that as a small non profit , timeframes can sometimes vary whilst we source or fix your products. We will return or replace your item as efficiently as possible..
Please place the singular faulty item in an envelope along with the returns note. The note should include your NAME, REASON FOR RETURN and YOUR ADDRESS. Please ensure you select a signed for postal delivery otherwise we will be unable to accept liability. We will not be able to refer to messages on social media or emails, so please remember to include the note.
If you are reading this due to receiving a faulty item, we are very sorry for this and the inconvenience caused; we promise the item will be replaced to you as soon as possible, the product will be dealt with the day of arrival and returned immediately.
Kenwood House, 12 Nascot Wood Road ,Watford ,WD17 4SA
Please don’t hesitate to contact us at firstname.lastname@example.org if any further problems.